Cancellation Window
Cancellation requests are generally considered only when raised within 1 to 2 days of placing an order. If the order has already been communicated to vendors or processing has started, cancellation may not be possible.
Legal
Cancellation and Refund Policy
Reydium Digital aims to support users fairly across app purchases, subscriptions, and digital delivery timelines.
Request Processing
Each cancellation or refund request is reviewed case by case by our support team. Decisions depend on purchase status, platform processing, and applicable policy terms.
Defect and Quality Cases
If you receive damaged, defective, or unsatisfactory deliverables, notify customer support within 1 to 2 days of receipt. We will review the complaint and decide on replacement, correction, or refund where applicable.
Manufacturer Warranty Cases
For products or components covered by manufacturer warranty, customers may be required to coordinate warranty claims directly with the relevant manufacturer.
Refund Timeline
When a refund is approved by Reydium Digital, it is typically processed within 1 to 2 days and credited based on the payment provider's settlement cycle.